Customer Service is our focus.
Auction Harmony ensures that clients and guests are treated to an exceptional customer service experience throughout the event process. Our comprehensive checklist for your event ensures that each detail, no matter the size, is looked after in a timely manner. Imagine the extra hours you can devote to your event’s strategic plan when you let Auction Harmony take these items off your checklist:
One Month Prior
- Identify client needs and special requests
- Distribute auction item and guest templates for information sharing
- Perform technical walk through at event site
- Examine staffing and training needs
- Obtain logo and client printed materials special requests
Two Weeks Prior
- Client delivers auction item list to Auction Harmony
- Introduce Auction Harmony to guests via catalog mailing, online promotion
- Print bid sheets and item stickers
One Week Prior
- Client delivers guest information including names and table assignments
- Print guest registration materials including name tags and bidding materials
- Assemble guest registration envelopes
- Perform data integrity checks
Event Day & Area Staging
- Set up and check equipment
- Place signage
- Deliver bid sheets and item stickers to client for placement in silent auction area
- Spot check guest registration materials
- Stage gift packaging area
Final Preparations & Guest Registration
- Administer volunteer training
- Communicate updates
- Create special billing entries
- Make table assignment changes
- Update guest list and print materials
- Check in guests
- Perform guest credit card and e-check registration
Data Processing & Guest Checkout
- Enter silent and live auction winning bids
- Print guest invoices and place in folders to be delivered to tables
- Deliver invoice folders and check out instructions to tables
- Sort purchases and prepare for guest pick up
- Collect signed invoices and payments
- Distribute purchases
- Process special payment situations
Event Day & Final Information Processing
- Collect items left by guests and non-bid items for client
- Generate preliminary sales reports
- Submit Credit card/eCheck transactions to banks
Two Days Post Event
- Client shares data to close open invoices and process declined payments
- Deliver comprehensive reports to client for event analysis
Ten Business Days Post Event
- Remit check to client for settled auction proceeds less possible guest chargeback amount
- Perform post event evaluation of services
- Remit check to client for remainder of auction proceeds 21 days post event
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